Rental & Cancellation Policy
Updated October 18, 2026
Booking and payment
Full rental payment is required to hold your spot. Rental prices and applicable sales tax are shown at checkout. Rentals have a 3-hour minimum.
No cash refunds once booked
There are no cash refunds once a rental is booked, except that you receive a full refund if we cancel your rental.
Weather, high river flows and park closures
If weather, high river flows or a park closure affects your rental—including Discovery Park flooding—you may reschedule free of charge to any open date within 12 months of your original rental date. Contact us to arrange the new date. Availability and safe operating conditions apply.
One change for any reason
You may reschedule once for any reason with at least 48 hours’ notice before your scheduled rental. Contact us by phone or email with your booking reference and requested date. The new date must be open.
If we cancel
If River City Paddle Board and Bike Rental cancels your rental, you are entitled to a full refund to your original payment method. Bank processing times may vary.
Safety and equipment
All participants must meet the safety requirements in our Rental Agreement & Liability Waiver. We may pause rentals when water, weather or park conditions are unsafe.
Contact us
River City Paddle Board and Bike Rental
1445 Garden Hwy, Sacramento, CA 95833
info@bikenboards.com · (916) 719-3587